Booking Policies

All clients are required to accept the below policies prior to booking an appointment. If you have questions or concerns, please send me a message.

Scheduling Policies

Approval: Your booking is not confirmed until approved. For in-home sessions I see clients in the Akron and Cleveland Ohio areas, so locations too far away will be declined.
Payment: Credit card information is collected for no-shows, but will not be charged at booking. You can pay with credit card, cash, Venmo, PayPal at time of visit. When you pay with Cash, Venmo, or PayPal the tax fee is waived.
New Client Consultation: All new clients must complete a free 15-minute consultation.
Session Timeliness: Sessions start and end at the scheduled times. Late arrivals do not extend the session; the full fee applies.

Cancellation Notice: A minimum of 24 hours’ notice is required to cancel an appointment.
Late Cancellation: Cancellations made within 24 hours incur a fee of 50% of the session cost. This fee may be waived in emergencies or severe illness if notice is provided.
No-Shows: Failure to show without prior notice will result in a charge for the full session fee using the credit card on file.

Practitioner Cancellations: Refunds are provided only if the practitioner cancels the appointment.
Sickness Refund: If the practitioner is unwell and cancels the session, a full refund will be issued.

Client Health: If you experience symptoms such as fever, cough, or other signs of contagious illness, please reschedule your appointment.
Contagious Conditions: Notify the therapist promptly if you have a condition like the common cold, influenza, or other infections.

Health History: Provide an accurate, up-to-date health history and inform your therapist of any changes.
Pre-Session Guidelines: Arrive clean on the day of your session and avoid heavy meals within two hours prior.
Substance Use: Arriving under the influence of drugs or alcohol will result in cancellation.

Respect: All clients and the practitioner are expected to be treated with respect.
Therapeutic Focus: Only the area being worked on will be exposed during the massage; full draping is maintained throughout. The genital area is never exposed or massaged.
Scope of Practice: Our services focus on therapeutic massage. Consult your doctor for acute injuries or conditions outside our expertise.
Conduct: Harassment or behavior that compromises safety will terminate the session immediately without refunds.
Environment: Our space is non-smoking and odor-neutral.

During the Session: Inform the therapist immediately if you experience discomfort or pain.
Educational Note: Massage is not a substitute for medical care.

Confidentiality: Your personal information and health history are kept strictly confidential.
Data Protection: Session details and personal data are securely safeguarded.